LOUD AND
CRYSTAL
CLEAR
STAY CONNECTED, GET FEEDBACK
AND ENGAGE WITH MEMBERS.
Member Services
Allow us to handle your member questions and concerns. Our highly trained member care experts leverage our in-bound toll-free technology to provide personalized service within CMS specified timeframes. We can assist current and prospective members with benefit/claim inquiries, account updates, coverage requests, complaints, and disputes. We have translation and interpreter services available as well as TTY through 711.
Provider Services
Leave the provider questions to us. Our Provider Support Call Center assists with information regarding eligibility, benefits, authorizations, claims payment status and other inquiries with the health plan.
Member Satisfaction Tracking
Learn how you are doing and how you can improve. We help you craft, deliver and analyze results to help you improve your performance and ultimately member satisfaction.
Provider Outreach Services
Improve the quality of patient care, streamline processes and improve provider satisfaction with our proactive provider outreach. We can facilitate effective communication and collaboration between various stakeholders. Provider outreach services include reaching out to healthcare professionals, including physicians, specialists, and healthcare organizations, to establish strong relationships and foster a network of collaboration.
